Merlin started his career in generic IT – managing servers, network equipment, and replacing broken keyboards. One day, having had enough of troubleshooting Exchange server, he decided to specialize in something, and picked the fledgling Dynamics CRM product (then v1.2 and before the Dynamics brand) as the thing he’d specialize in. Fast forward 15 years later and Merlin firmly believes that the Power Platform is a fundamental shift in thinking for CRM and business applications in general, giving us all greater access to technology to solve business problems.